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    A stochastic programming model for scheduling call centers with global Service Level Agreements

    13 years 4 months ago
    A stochastic programming model for scheduling call centers with global Service Level Agreements
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    Thomas R. Robbins, Terry P. Harrison
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    Added 10 Dec 2010
    Updated 10 Dec 2010
    Type Journal
    Year 2010
    Where EOR
    Authors Thomas R. Robbins, Terry P. Harrison
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