3 search results - page 1 / 1 » A stochastic programming model for scheduling call centers w... |
WSC
2007
13 years 7 months ago
2007
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
MANSCI
2008
13 years 5 months ago
2008
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...