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2004
ACM

Text analysis as a tool for analyzing conversation in online support groups

11 years 5 months ago
Text analysis as a tool for analyzing conversation in online support groups
In this paper we describe a software tool that allows investigators to make comparisons across different online forums and media by analyzing word counts in userspecified categories. Using a large sample of messages from a bipolar support chatroom, we demonstrate how this tool can be used to characterize the nature of the discourse and compare it to other media, to analyze relationships among different word categories, and to characterize changes in visitors’ discourse over time. Future plans for adding functionality to the software and using external data for additional validation are also discussed. Author Keywords Online communities, computer-mediated communication, conversational analysis, empirical studies, computersupported cooperative work ACM Classification Keywords H5.3 Group and Organizational Interfaces: Computersupported cooperative work, synchronous interaction, evaluation/methodology
Adam D. I. Kramer, Susan R. Fussell, Leslie D. Set
Added 30 Jun 2010
Updated 30 Jun 2010
Type Conference
Year 2004
Where CHI
Authors Adam D. I. Kramer, Susan R. Fussell, Leslie D. Setlock
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