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CHI
2004
ACM
13 years 10 months ago
Text analysis as a tool for analyzing conversation in online support groups
In this paper we describe a software tool that allows investigators to make comparisons across different online forums and media by analyzing word counts in userspecified categori...
Adam D. I. Kramer, Susan R. Fussell, Leslie D. Set...
CANDT
2009
13 years 6 months ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
SCIENTOMETRICS
2010
158views more  SCIENTOMETRICS 2010»
13 years 3 months ago
Rete-netzwerk-red: analyzing and visualizing scholarly networks using the Network Workbench Tool
The enormous increase in digital scholarly data and computing power combined with recent advances in text mining, linguistics, network science, and scientometrics make it possible...
Katy Börner, Weixia Huang, Micah Linnemeier, ...
HICSS
1997
IEEE
118views Biometrics» more  HICSS 1997»
13 years 9 months ago
Social Interaction on the Net: Virtual Community as Participatory
The phrase "virtual community" is often used to describe long term, computer-mediated conversations amongst large groups. This paper suggests that such conversations may...
Thomas Erickson
GRAPHICSINTERFACE
2003
13 years 6 months ago
A Taxonomy of Tasks and Visualizations for Casual Interaction of Multimedia Histories
Many groupware systems now allow people to converse and casually interact through their computers in quite rich ways—through text, images, video, artifact sharing and so on. If ...
Charlotte Tang, Gregor McEwan, Saul Greenberg