User experiences on location-aware mobile services

This paper describes the user experiences gained from the use of a location sensitive mobile services in urban environment, collected with a diary study and user interviews over one summer. In this study users’ perceived problems and the resulting frustration and difficulties in use were mainly caused by slow or unreliable data connections and lack of content in mobile services. On the other hand, users identified the future potential of these mobile services.

• Type: Conference
• Year: 2005
• Where: OZCHI
• Authors: Jonna Häkkilä, Minna Isomursu
• Keywords: Computer Human Interaction, Mobile Services, OZCHI 2005, Sensitive Mobile Services, Unreliable Data Connections