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2010
ACM

What do you know?: experts, novices and territoriality in collaborative systems

11 years 8 months ago
What do you know?: experts, novices and territoriality in collaborative systems
When experts participate in collaborative systems, tension may arise between them and novice contributors. In particular, when experts perceive novices as a bother or a threat, the experts may express territoriality: behaviors communicating ownership of a target of interest. In this paper, we describe the results of a user study of a mobile social tagging system deployed within a museum gallery to a group of novices and experts collaboratively tagging part of the collection. We observed that experts express greater feelings of ownership towards their contributions to the system and the museum in general. Experts were more likely than novices to participate at higher rates and to negatively evaluate contributions made by others. We suggest a number of design strategies to balance experts’ expressions of territoriality so as to motivate their participation while discouraging exclusionary behaviors. Author Keywords Territoriality, experts, novices, collaboration ACM Classification Keyw...
Jennifer Thom-Santelli, Dan Cosley, Geri Gay
Added 17 May 2010
Updated 17 May 2010
Type Conference
Year 2010
Where CHI
Authors Jennifer Thom-Santelli, Dan Cosley, Geri Gay
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