48 search results - page 1 / 10 » A Review of the Issues Associated with Customer Relationship... |
ECIS
2001
13 years 6 months ago
2001
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
HICSS
2006
IEEE
13 years 11 months ago
2006
IEEE
Although customer relationship management (CRM) is currently gaining widespread popularity in several disciplines and industries, mobile medium as an element of CRM is rarely take...
HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
ICMB
2005
IEEE
2005
IEEE
Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market
13 years 10 months ago
Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...