82 search results - page 2 / 17 » A model for contact center analysis and simulation |
SIGGRAPH
1991
ACM
13 years 8 months ago
1991
ACM
Algorithms and computational complexity measures for simulating the motion of contacting bodies with friction are presented. The bodies are restricted to be perfectly rigid bodies...
ISRR
2001
Springer
13 years 9 months ago
2001
Springer
A new field of robotics is emerging. Robots are today moving towards applications beyond the structured environment of a manufacturing plant. They are making their way into the e...
WSC
2004
13 years 6 months ago
2004
As the U.S. Department of Homeland Security works to create an integrated emergency response system, it is evident that computer-based solutions can support this process. Individu...
WSC
2008
13 years 7 months ago
2008
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
WSC
2008
13 years 7 months ago
2008
Creation of an Outpatient Procedure Center (OPC) is a complicated endeavor, requiring a detailed understanding of the resources available and the procedures to be performed. Misca...