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» A review of quality frameworks in information systems
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EGOV
2006
Springer
13 years 9 months ago
A Review of Quality Dimensions in e-Government Services
This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. ...
Xenia Papadomichelaki, Babis Magoutas, Christos Ha...
ACMICEC
2007
ACM
168views ECommerce» more  ACMICEC 2007»
13 years 9 months ago
Designing novel review ranking systems: predicting the usefulness and impact of reviews
With the rapid growth of the Internet, users' ability to publish content has created active electronic communities that provide a wealth of product information. Consumers nat...
Anindya Ghose, Panagiotis G. Ipeirotis
HICSS
2007
IEEE
147views Biometrics» more  HICSS 2007»
13 years 11 months ago
Analyst Forecast Revision and Market Sales Discovery of Online Word of Mouth
Online word-of-mouth (WOM) communication in the form of online product reviews, such as those provided by consumers who have previously purchased a product, has become a major inf...
Nan Hu, Ling Liu, Jennifer Zhang
CHI
2011
ACM
12 years 9 months ago
Review spotlight: a user interface for summarizing user-generated reviews using adjective-noun word pairs
Many people read online reviews written by other users to learn more about a product or venue. However, the overwhelming amount of user-generated reviews and variance in length, d...
Koji Yatani, Michael Novati, Andrew Trusty, Khai N...
HASE
2002
IEEE
13 years 10 months ago
The Concept and Practice of Software Quality Assurance in Japan in the Global Era
The Japanese computer industry in 1990s was hit with two major shocks at the same time. One shock was the drastic reform of computers and of network. The other shock was from the ...
Katsuyuki Yasuda, Shigeru Yamada