Articulation work is a critical factor in information infrastructure building projects that involve multiple and diverse communities. It brings awareness of language differences, ...
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
We describe our research--its approach, results and products--on Danish emergency medical service (EMS) field or "pre-hospital" work in minor and major incidents. We dis...
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
In our research, we have been concerned with the question of how to make relevant features of security situations visible to users in order to allow them to make informed decision...