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IFIP
2007
Springer
13 years 11 months ago
Coordinating the Service Process of Two Business Units towards a Joint Customer
The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...
Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Va...
DGO
2004
118views Education» more  DGO 2004»
13 years 6 months ago
Human-Centered Systems for Business Services
The focus of this paper reports a collaborative effort with the State of New Jersey in designing and building a human-centered e-government portal to support small and medium size...
Nabil R. Adam, Vijayalakshmi Atluri, Soon Ae Chun
IFIP
2009
Springer
13 years 10 months ago
Supporting Cross-Organizational Process Control
E-contracts express the rights and obligations of parties through a formal, digital representation of the contract provisions. In process intensive relationships, e-contracts conta...
Samuil Angelov, Jochem Vonk, Krishnamurthy Vidyasa...
ICWE
2010
Springer
13 years 7 months ago
Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements
:  Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...
GI
2007
Springer
13 years 11 months ago
Collaborative Smart Items
: Business information systems provide computer support for decision making across huge data sets. Smart Items are miniaturized computer and sensing systems embedded into physical ...
Christian Decker, Clemens van Dinther, Jens Mü...