209 search results - page 4 / 42 » Customer Service Management: Towards a Management Informatio... |
EUC
2005
Springer
13 years 11 months ago
2005
Springer
A new system for real-time customer relationship management is proposed. The system is based on deploying a network of RFID readers throughout an environment. Information about the...
POLICY
2001
Springer
13 years 10 months ago
2001
Springer
The Differentiated Services Architecture defines the mechanisms that are needed to offer multiple classes of services in an IP network. While this model offers significant scaling ...
CONEXT
2008
ACM
13 years 7 months ago
2008
ACM
Deploying and managing wide-area network services is exceptionally challenging. Despite having servers at many locations, a service provider must rely on an underlying besteffort ...
TELSYS
2002
13 years 5 months ago
2002
Abstract. In this article, the performance and capacity gain achievable with quality of service (QoS) management in packet switched radio networks based on the General Packet Radio...
INFOCOM
1998
IEEE
13 years 10 months ago
1998
IEEE
This paper presents a new communication service for ATM networks that provides one-way, adjustable rate, on-demand communication channels. The proposed dynamic flow service is des...