91 search results - page 1 / 19 » Discovering relationships between service and customer satis... |
ICSM
1995
IEEE
13 years 8 months ago
1995
IEEE
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
HICSS
2005
IEEE
13 years 10 months ago
2005
IEEE
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
JTAER
2008
13 years 4 months ago
2008
The main purpose of the paper is to explore and discuss the influence of product type on customer interaction in electronic commerce. We have conducted two qualitative case studie...
HICSS
2002
IEEE
13 years 9 months ago
2002
IEEE
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
IEEESCC
2005
IEEE
13 years 10 months ago
2005
IEEE
Discovering and assembling individual Web services into more complex yet new and more useful Web processes has received significant attention from academia recently. In this thesi...