Nowadays, organizational innovation constitutes the government challenges for providing better and more efficient services to citizens, enterprises or other public offices. E–go...
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
Recently, the Internet revolutionized many activities from entertainment to marketing and business. Two key underlying Internet technologies, efficient data delivery and hypertext...
A variety of web sites and web based services produce textual lists at varying time granularities ranked according to several criteria. For example, Google Trends produces lists o...
Abstract. Positioned at the confluence between human/machine and hardware/software integration and backed by a solid proof of concept realized through several scenarios encompassin...