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JTAER
2007
160views more  JTAER 2007»
13 years 5 months ago
Enabling Knowledge Sharing within e-Government Back-Office Through Ontological Engineering
Nowadays, organizational innovation constitutes the government challenges for providing better and more efficient services to citizens, enterprises or other public offices. E–go...
Graciela Brusa, María Laura Caliusco, Omar ...
ASUNAM
2010
IEEE
13 years 7 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
DAC
2001
ACM
14 years 6 months ago
Hypermedia-Aided Design
Recently, the Internet revolutionized many activities from entertainment to marketing and business. Two key underlying Internet technologies, efficient data delivery and hypertext...
Darko Kirovski, Milenko Drinic, Miodrag Potkonjak
SIGMOD
2008
ACM
206views Database» more  SIGMOD 2008»
14 years 5 months ago
Ad-hoc aggregations of ranked lists in the presence of hierarchies
A variety of web sites and web based services produce textual lists at varying time granularities ranked according to several criteria. For example, Google Trends produces lists o...
Nilesh Bansal, Sudipto Guha, Nick Koudas
ATAL
2004
Springer
13 years 11 months ago
Adaptive Information Infrastructures for the e-Society
Abstract. Positioned at the confluence between human/machine and hardware/software integration and backed by a solid proof of concept realized through several scenarios encompassin...
Mihaela Ulieru