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» Employee Competencies for Business Process Management
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IQ
1996
13 years 6 months ago
Data Quality in Practice: Experience from the Front Line
Information, stored in databases, is a key competitive advantage of many companies. However, this importance does not imply that managers will view data as a strategic resource or...
Christopher P. Firth
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
13 years 11 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
PAAMS
2010
Springer
13 years 3 months ago
Towards Improving Supply Chain Coordination through Agent-Based Simulation
Abstract One of the most significant paradigm shifts of modern business management is that individual businesses no longer compete as autonomous entities but rather as supply chain...
Areti Manataki, Yun-Heh Chen-Burger, Michael Rovat...
PDP
2003
IEEE
13 years 10 months ago
Architectural concerns in distributed and mobile collaborative systems
Organizations increasingly coordinate their product and service development processes to deliver their products and services as fast as possible, and to involve employees, custome...
Schahram Dustdar, Harald Gall
HICSS
2003
IEEE
159views Biometrics» more  HICSS 2003»
13 years 10 months ago
Building a Knowledge Sharing Company - Evidence From the Finnish Insurance Industry
This paper crystallises out some key findings of knowledge management practices from a Finnish survey on the insurance industry. 15 Finnish insurance companies of different sizes ...
Gunilla Widén-Wulff, Reima Suomi