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» Fuzzy data mining for customer loyalty analysis
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CIT
2006
Springer
13 years 8 months ago
Fuzzy data mining for customer loyalty analysis
One of the major conceptual analyses in analytical CRM is customer loyalty. Current methods use user defined and statistical methods for loyalty analysis. One of the major limitat...
Jay B. Simha, S. S. Iyengar
VLDB
2005
ACM
121views Database» more  VLDB 2005»
13 years 10 months ago
Using a Fuzzy Classification Query Language for Customer Relationship Management
A key challenge for companies is to manage customer relationships as an asset. To create an effective toolkit for the analysis of customer relationships, a combination of relation...
Andreas Meier, Nicolas Werro, Martin Albrecht, Mil...
JDCTA
2010
163views more  JDCTA 2010»
12 years 11 months ago
Predictive Analysis for Customer Relationship Management
The approach for predictive analysis focuses on a business strategy to streamline business-customer relationships in order to maximize client satisfaction and thereby improve cust...
Manisha Rathi, Anand Priyadarshini, Ankit Rastogi
CEC
2005
IEEE
13 years 10 months ago
ICARUS: intelligent coupon allocation for retailers using search
Many retailers run loyalty card schemes for their customers offering incentives in the form of money off coupons. The total value of the coupons depends on how much the customer ha...
Stephen Swift, Amy Shi, Jason Crampton, Allan Tuck...
KDD
2004
ACM
117views Data Mining» more  KDD 2004»
14 years 5 months ago
Predicting customer shopping lists from point-of-sale purchase data
This paper describes a prototype that predicts the shopping lists for customers in a retail store. The shopping list prediction is one aspect of a larger system we have developed ...
Chad M. Cumby, Andrew E. Fano, Rayid Ghani, Marko ...