In this paper we discuss how we've adapted the technique of informance design for use in design ethnography. We detail our design ethnography workflow method and describe our...
Ron Wakkary, Madison Poon, Leah Maestri, Travis Ki...
Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focuse...
John A. Hughes, Val King, Tom Rodden, Hans Anderse...
Empirical evidence shows the ability for computer technology to deliver on its promises of enhancing our quality of life relies on how well the application fits our understanding ...
This paper describes the shortcomings in the support that replaces the lost distributed cognition in older people who move to nursing homes and how artifacts can improve this by f...
: In one study, people are observed to keep web information for later use through many different methods including the use of Bookmarks (or Favorites), self-addressed email, hand-w...