This paper provides a first idea on changes induced by new ICT that goes ‘beyond mobile’. Main aspects considered are value creation structures, value proposition of products ...
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
Intelligent systems need to store their experience so that it can be reused. A memory for such systems needs to efficiently organize and search previous experience and to retriev...
Originally, ideal binary mask (idbm) techniques have been used as a tool for studying aspects of the auditory system. More recently, idbm techniques have been adapted to the pract...
Recent years have seen a large growth in the online customer reviews. Classifying these reviews into positive or negative ones would be helpful in business intelligence applicatio...