In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
The growth of business-to-business e-commerce has highlighted the role of computer and communications technologies as well as inter-organizational trust in developing and maintain...
Large systems often have a long life-span and comprise many intricately related elements. The verification and maintenance of these systems require a good understanding of their ...