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» Implicit Queries for Email
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INTERACT
2003
13 years 6 months ago
DriftCatcher: The Implicit Social Context of Email
: This work uses Artificial Intelligence (AI) in an electronic communication interface to improve people’s ability to focus on important communications. Many social cues that all...
Andrea Lockerd, Ted Selker
CLOUD
2010
ACM
13 years 10 months ago
Hermes: clustering users in large-scale e-mail services
Hermes is an optimization engine for large-scale enterprise e-mail services. Such services could be hosted by a virtualized e-mail service provider, or by dedicated enterprise dat...
Thomas Karagiannis, Christos Gkantsidis, Dushyanth...
TAL
2010
Springer
13 years 3 months ago
Clustering E-Mails for the Swedish Social Insurance Agency - What Part of the E-Mail Thread Gives the Best Quality?
We need to analyse a large number of e-mails sent by the citizens to the customer services department of a governmental organisation based in Sweden. To carry out this analysis we ...
Hercules Dalianis, Magnus Rosell, Eriks Sneiders
IJCAI
2007
13 years 6 months ago
Automatically Selecting Answer Templates to Respond to Customer Emails
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
AINA
2009
IEEE
14 years 2 days ago
Similarity Search over DNS Query Streams for Email Worm Detection
Email worms continue to be a persistent problem, indicating that current approaches against this class of selfpropagating malicious code yield rather meagre results. Additionally,...
Nikolaos Chatzis, Nevil Brownlee