35 search results - page 1 / 7 » Improving Customer Service Operations at Amazon.com |
HICSS
2009
IEEE
14 years 1 days ago
2009
IEEE
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
INTERFACES
2006
13 years 5 months ago
2006
SOPR
1998
13 years 4 months ago
1998
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
WSC
2007
13 years 7 months ago
2007
Warehouse or distribution centre managers have to decide how to collect the products to fulfill customers requests but also where to locate the products (SKUs) and how much space ...
ICSM
1995
IEEE
13 years 8 months ago
1995
IEEE
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...