35 search results - page 7 / 7 » Improving Customer Service Operations at Amazon.com |
WSC
1998
13 years 7 months ago
1998
The IBM Supply Chain Simulator (SCS) is a software tool that can help a company or a group of companies make strategic business decisions about the design and operation of its sup...
DSOM
1999
Springer
13 years 10 months ago
1999
Springer
Abstract. The successful deploymentof next-generation distributedsystems is signi cantly dependent on the e cient management support that improves the performance and reliability o...
IADIS
2004
13 years 7 months ago
2004
Non-business EC is a relatively new research niche in the general e-commerce stream. It denotes the use of e-commerce by non-business institutions such as academic institutions (a...
AAAI
2008
13 years 8 months ago
2008
Multi-category classification of short dialogues is a common task performed by humans. When assigning a question to an expert, a customer service operator tries to classify the cu...
MKWI
2008
13 years 7 months ago
2008
Abstract: The economic relevance of IT risk is increasing due to various operational, technical as well as regulatory reasons. Increasing flexibility of business processes and risi...