For several years, the financial services industry has discovered the opportunities of different channels like the Internet, call-centers, WAP etc. Many banks built up separate di...
Jochen Dzienziol, Michael Eberhardt, Annette Renz,...
Interpreting the outcome of a recent survey on Internet banking in Europe, [CARIGNANI et al., 2000], we point the attention to the adoption of Web technologies in Italian retail b...
This paper elucidates an emergent theory of organizational structure, process and leadership which the author believes will characterize the Internet based workplace of the future...
The changing competitive landscape has brought new forces to bear on the manner in which new products are developed. These forces have put the creation and dissemination of knowle...
There are several factors that have been influencing and creating deep changes in the Portuguese banking sector. Among these, we can highlight technological innovation, the increa...
Fernando Alberto Freitas Ferreira, Nuno Sidó...