449 search results - page 1 / 90 » Knowledge Management in the Service and Support Business |
ESWS
2007
Springer
13 years 11 months ago
2007
Springer
Automating business processes especially in the tertiary sector is still a challenge as they are normally knowledge intensive, little automated but compliance relevant. To meet the...
PAKM
2000
13 years 6 months ago
2000
As we are entering the New Millenium, we are witnessing a global shift toward a society of services. The evolution of the world's workforce structure indicates clearly the ma...
HICSS
2010
IEEE
13 years 5 months ago
2010
IEEE
Current approaches to Business Process Management (BPM) and Operational Business Intelligence (BI) integration have been very limited and simply reduced to the problem of technica...
ESWA
2008
13 years 4 months ago
2008
The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP i...
BDIM
2008
IEEE
13 years 11 months ago
2008
IEEE
