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» Knowledge Management in the Service and Support Business
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IEEESCC
2007
IEEE
14 years 2 days ago
Business-Activity Driven Search: Addressing the Information Needs of Services Professionals
Services business generates significant amount of human and machine created data. Search and discovery of relevant information from this data is a critical factor in enhancing wor...
Nithya Rajamani, Murthy V. Devarakonda, Yu Deng, W...
ER
1997
Springer
145views Database» more  ER 1997»
13 years 10 months ago
Enterprise Knowledge Management and Conceptual Modelling
Turbulence is in the nature of business environments. Changes brought about because of different requirements such as social, political, technical and economic, exert pressures on ...
Pericles Loucopoulos, Vagelio Kavakli
GI
2007
Springer
13 years 12 months ago
Dealing with Knowledge Intensive Services in E-Government. A Case Study
Abstract: Governmental processes are complex and knowledge-intensive. Most process management systems fail to support them in an adequate way. On the other hand semantic technologi...
Daniela Feldkamp, Knut Hinkelmann, Holger Wache
WISE
2007
Springer
14 years 1 days ago
User-Friendly Semantic Annotation in Business Process Modeling
Current problems in Business Process Management consist of terminology mismatches and unstructured and isolated knowledge representation in process models. Semantic Business Proces...
Matthias Born, Florian Dörr, Ingo Weber
WECWIS
2005
IEEE
142views ECommerce» more  WECWIS 2005»
13 years 11 months ago
Design and Implementation of a Service-Oriented Business Rules Broker
Business rules define or constrain some business [24]. Many different business rules engines exist to capture and manage the rules that comprise ones business. The lack of standa...
Florian Rosenberg, Schahram Dustdar