17 search results - page 1 / 4 » Learning from Message Pairs for Automatic Email Answering |
ECML
2004
Springer
13 years 10 months ago
2004
Springer
Abstract. We consider the problem of learning a mapping from question to answer messages. The training data for this problem consist of pairs of messages that have been received an...
IJCAI
2007
13 years 6 months ago
2007
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
CEAS
2004
Springer
13 years 10 months ago
2004
Springer
: We describe methods for automatically identifying signature blocks and reply lines in plaintext email messages. This analysis has many potential applications, such as preprocessi...
CEAS
2007
Springer
13 years 10 months ago
2007
Springer
Email is a key communication tool for collaborative workgroups. In this paper, we investigate how team leadership roles can be inferred from a collection of email messages exchang...
KDD
2009
ACM
14 years 5 months ago
2009
ACM
Email is one of the most prevalent communication tools today, and solving the email overload problem is pressingly urgent. A good way to alleviate email overload is to automatical...