14 search results - page 1 / 3 » Making sense of customer tickets in cellular networks |
INFOCOM
2011
IEEE
12 years 8 months ago
2011
IEEE
—Effective management of large-scale cellular data networks is critical to meet customer demands and expectations. Customer calls for technical support provide direct indication ...
HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
IMC
2010
ACM
13 years 2 months ago
2010
ACM
Social media sites such as Twitter continue to grow at a fast pace. People of all generations use social media to exchange messages and share experiences of their life in a timely...
SIGCOMM
2009
ACM
13 years 11 months ago
2009
ACM
IPTV is increasingly being deployed and offered as a commercial service to residential broadband customers. Compared with traditional ISP networks, an IPTV distribution network (i...
BSN
2006
IEEE
13 years 8 months ago
2006
IEEE
The eWatch is a wearable sensing, notification, and computing platform built into a wrist watch form factor making it highly available, instantly viewable, ideally located for sen...