—Effective management of large-scale cellular data networks is critical to meet customer demands and expectations. Customer calls for technical support provide direct indication ...
Yu Jin, Nick G. Duffield, Alexandre Gerber, Patric...
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
Social media sites such as Twitter continue to grow at a fast pace. People of all generations use social media to exchange messages and share experiences of their life in a timely...
IPTV is increasingly being deployed and offered as a commercial service to residential broadband customers. Compared with traditional ISP networks, an IPTV distribution network (i...
Ajay Anil Mahimkar, Zihui Ge, Aman Shaikh, Jia Wan...
The eWatch is a wearable sensing, notification, and computing platform built into a wrist watch form factor making it highly available, instantly viewable, ideally located for sen...
Uwe Maurer, Anthony Rowe, Asim Smailagic, Daniel P...