7 search results - page 1 / 2 » Managing customer turnover in online services: a systems thi... |
ICIS
2000
13 years 6 months ago
2000
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
ICSM
2002
IEEE
13 years 9 months ago
2002
IEEE
This paper is about client-specific customization of systems that implement an on-line Internet service in the presence of simultaneous client-specific views. The problem is that ...
WWW
2001
ACM
14 years 5 months ago
2001
ACM
This paper describes new technology based on on-line decision support for providing personalized customer treatments in web-based storefronts and information sites. The central im...
ISEMANTICS
2010
13 years 6 months ago
2010
We present BibBase, a system for publishing and managing bibliographic data available in BibTeX files. BibBase uses a powerful yet light-weight approach to transform BibTeX files ...