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    SCSC
    2007
    120views Modeling And Simulation» more  SCSC 2007»
    Managing trade-offs in call center agent scheduling: methodology and case study
    13 years 6 months ago
    Managing trade-offs in call center agent scheduling: methodology and case study
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    Robert Saltzman, Vijay Mehrotra
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    CHI
    2007
    ACM
    186views Human Computer Interaction» more  CHI 2007»
    Work-centered design: a case study of a mixed-initiative scheduler
    14 years 5 months ago
    Work-centered design: a case study of a mixed-initiative scheduler
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    We present the case study of a complex, mixed-initiative scheduling system to illustrate Work-Centered Design (WCD), a new approach for the design of information systems. WCD is b...
    Keith A. Butler, Jiajie Zhang, Chris Esposito, Ali...
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