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» Measuring usability: are effectiveness, efficiency, and sati...
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CHI
2000
ACM
13 years 9 months ago
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Usability comprises the aspects effectiveness, efficiency, and satisfaction. The correlations between these aspects are not well understood for complex tasks. We present data from...
Erik Frøkjær, Morten Hertzum, Kasper ...
CHI
2007
ACM
14 years 5 months ago
Meta-analysis of correlations among usability measures
Understanding the relation between usability measures seems crucial to deepen our conception of usability and to select the right measures for usability studies. We present a meta...
Kasper Hornbæk, Effie Lai-Chong Law
CHI
2005
ACM
14 years 5 months ago
A method to standardize usability metrics into a single score
Current methods to represent system or task usability in a single metric do not include all the ANSI and ISO defined usability aspects: effectiveness, efficiency & satisfactio...
Jeff Sauro, Erika Kindlund
CHI
2009
ACM
14 years 5 months ago
Correlations among prototypical usability metrics: evidence for the construct of usability
Correlations between prototypical usability metrics from 90 distinct usability tests were strong when measured at the task-level (r between .44 and .60). Using test-level satisfac...
Jeff Sauro, James R. Lewis
INTERACT
1997
13 years 6 months ago
NPL Usability Services
The conventional assumption that quality is an attribute of a product is misleading, as the attributes required for quality will depend on how the product is used. Quality of use ...
Nigel Bevan