This paper discusses a new application of data mining, quantifying the importance of responding to trigger events with reactive contacts. Trigger events happen during a customer’...
Web 2.0 provided internet users with a dynamic medium, where information is updated continuously and anyone can participate. Though preliminary analysis exists, there is still lit...
Konstantinos N. Vavliakis, Andreas L. Symeonidis, ...
Censored targets, such as the time to events in survival analysis, can generally be represented by intervals on the real line. In this paper, we propose a novel support vector tec...
Pannagadatta K. Shivaswamy, Wei Chu, Martin Jansch...
In order to effectively use machine learning algorithms, e.g., neural networks, for the analysis of survival data, the correct treatment of censored data is crucial. The concordan...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...