As wireless network infrastructure becomes more reliable, an increasing number of traditional desktop applications, beyond common web browsing, migrate to portable devices. Since ...
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
At British Airways, we have found during several large OO projects documented using the UML that non-technical end-users, managers and business domain experts find it difficult to ...
In the preparation of technology transition, the contextual and alternative definitions of the usability heuristics of multifaceted role of the best practice methodology of Teleco...
A critical point for developing successful information systems for distributed organisations is the need for integrating heterogeneous technologies and tools. This paper reports a...
Lerina Aversano, Gerardo Canfora, Andrea De Lucia,...