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MANSCI
2008
116views more  MANSCI 2008»
13 years 5 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
JNW
2006
81views more  JNW 2006»
13 years 5 months ago
A Noble Fuzzy-based Mobile Tracking Scheme
In this study, we propose a novel mobile tracking method based on Multi-Criteria Decision Making (MCDM), in which uncertain parameters such as Pilot Signal Strength (PSS), the dist...
Soo Chang Kim, Jong Chan Lee, Yeon-Seung Shin
OSDI
2002
ACM
14 years 5 months ago
Resource Overbooking and Application Profiling in Shared Hosting Platforms
In this paper, we present techniques for provisioning CPU and network resources in shared hosting platforms running potentially antagonistic third-party applications. The primary ...
Bhuvan Urgaonkar, Prashant J. Shenoy, Timothy Rosc...
EDBT
2008
ACM
161views Database» more  EDBT 2008»
13 years 7 months ago
Automatic content targeting on mobile phones
The mobile phone industry has reached a saturation point. With low growth rates and fewer new customers available to acquire, competition among mobile operators is now focused on ...
Giovanni Giuffrida, Catarina Sismeiro, Giuseppe Tr...