12 search results - page 2 / 3 » Optimizing Web Sites for Customer Retention |
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
Designing web sites that are responsive to customer needs is a critical prerequisite for the success of online services. Recently, a usability evaluation procedure, based on the M...
SIGMETRICS
2000
ACM
13 years 4 months ago
2000
ACM
Quality of service of e-commerce sites has been usually managed by the allocation of resources such as processors, disks, and network bandwidth, and by tracking conventional perfo...
CORR
2004
Springer
13 years 4 months ago
2004
Springer
The rapid e-commerce growth has made both business community and customers face a new situation. Due to intense competition on the one hand and the customer's option to choose...
CCS
2011
ACM
12 years 4 months ago
2011
ACM
Cloaking is a common “bait-and-switch” technique used to hide the true nature of a Web site by delivering blatantly different semantic content to different user segments. It i...
IJCAI
2003
13 years 6 months ago
2003
Web personalization is the process of customizing a web site to the needs of each specific user or set of users, taking advantage of the knowledge acquired through the analysis of ...