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» Predicting user satisfaction from subject satisfaction
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CHI
2003
ACM
14 years 5 months ago
Predicting user satisfaction from subject satisfaction
In this paper, we describe work-in-progress in comparing user satisfaction ratings after user tests with ratings obtained following actual use of a digital music library software....
Margaret B. Swan, Mark Notess
SIGDIAL
2010
13 years 2 months ago
Modeling User Satisfaction Transitions in Dialogues from Overall Ratings
This paper proposes a novel approach for predicting user satisfaction transitions during a dialogue only from the ratings given to entire dialogues, with the aim of reducing the c...
Ryuichiro Higashinaka, Yasuhiro Minami, Kohji Dohs...
WWW
2007
ACM
14 years 5 months ago
Predicting clicks: estimating the click-through rate for new ads
Search engine advertising has become a significant element of the Web browsing experience. Choosing the right ads for the query and the order in which they are displayed greatly a...
Matthew Richardson, Ewa Dominowska, Robert Ragno
HICSS
2006
IEEE
117views Biometrics» more  HICSS 2006»
13 years 11 months ago
Assessing User Satisfaction of E-Government Services: Development and Testing of Quality-in-Use Satisfaction with Advanced Trave
The public sector provides a variety of services to citizens. The delivery of information for these services over electronic means such as the Internet forms an important componen...
Thomas A. Horan, Tarun Abhichandani, Raghuvira Ray...
SIGCOMM
2006
ACM
13 years 11 months ago
Quantifying Skype user satisfaction
The success of Skype has inspired a generation of peer-topeer-based solutions for satisfactory real-time multimedia services over the Internet. However, fundamental questions, suc...
Kuan-Ta Chen, Chun-Ying Huang, Polly Huang, Chin-L...