Predicting user satisfaction from subject satisfaction

In this paper, we describe work-in-progress in comparing user satisfaction ratings after user tests with ratings obtained following actual use of a digital music library software. We identify some of the variables that hamper prediction, and we reflect on the utility of surveys for predicting user/subject gaps in satisfaction. Keywords User testing, satisfaction questionnaire, digital library.

• Type: Conference
• Year: 2003
• Where: CHI
• Authors: Margaret B. Swan, Mark Notess
• Keywords: CHI 2003, Human Computer Interaction, Keywords User Testing, Satisfaction Questionnaire, User Satisfaction Ratings