With product reviews growing in depth and becoming more numerous, it is growing challenge to acquire a comprehensive understanding of their contents, for both customers and produc...
Product reviews posted at online shopping sites vary greatly in quality. This paper addresses the problem of detecting lowquality product reviews. Three types of biases in the exi...
This paper proposes a method to extract product features from user reviews and generate a review summary. This method only relies on product specifications, which usually are easy...
: Online customer reviews is considered as a significant informative resource which is useful for both potential customers and product manufacturers. In web pages, the reviews are ...
Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and mor...