Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee th...
Service-Oriented Architectures provide integration of interoperability for independent and loosely coupled services. Web services and the associated new standards such as WSRF are...
Christoph Reich, Kris Bubendorfer, Matthias Banhol...
In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...