Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
News reports are being produced and disseminated in overwhelming volume, making it difficult to keep up with the newest information. Most previous research in automatic news organ...
We present a discrete simulation model for software projects which explicitly takes a scheduling strategy as input. The model represents varying staff skill levels, component coup...
Large scale / mega projects are lengthy complex endeavors that require significant planning by management, engineers and construction personnel to ensure the success of the projec...
Simulation models are useful to predict and understand the impact of changes to a manufacturing system. Typical factory simulation models include the parts being manufactured in t...
Jeffrey W. Herrmann, Brian F. Conaghan, Laurent He...