In this paper, we propose a new SLA model for best effort IP traffic over WDM networks. This model jointly considers two QoS metrics, workable traffic volume and availability, as ...
The need for service providers to offer SLAs to gain consumers confidence has become increasingly apparent. Our work focuses on providers who manage the execution of long-running d...
Daniel Spaven, Madhavi Rani, Sumit Kumar Bose, Mik...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
We consider an SLA (Service Level Agreement) committed between two parties to use the guarantee of QoS provided by a QoS Enabled Network (QEN). QEN can provide guarantee of QoS bec...
Success in today’s marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service su...