for ideas, and then abstract away from these ideas to produce algorithmic processes that can create problem solutions in a bottom-up manner. We have previously described a top-dow...
Communities of practice are not a new idea, but they are being looked at more closely as an important tool for learning and mastering knowledge challenges. Communities of practice...
In this paper, we present an approach for identity and access management (IAM) in the context of (cross-organizational) serviceoriented architectures (SOA). In particular, we deï¬...
Waldemar Hummer, Patrick Gaubatz, Mark Strembeck, ...
Conventional wide-area video surveillance systems use a network of ï¬xed cameras positioned close to locations of interest. We describe an alternative and flexible approach to w...
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...