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SIGUCCS
2004
ACM

Communities of practice: dare to share the knowledge

9 years 5 months ago
Communities of practice: dare to share the knowledge
Communities of practice are not a new idea, but they are being looked at more closely as an important tool for learning and mastering knowledge challenges. Communities of practice often lend themselves to a particular strategic intent for their existence.[6] The Help Desk with all of its ongoing training and sharing naturally lends itself to the purpose of a helping community. An inherent quality of communities of practice is that they connect people across organizational boundaries. By nurturing a community of practice that brings together student help desk staff, user services staff, and system support staff, the Help Desk is able to nurture a knowledge sharing culture that makes the student consultants feel more valued in their work, and willing to seek solutions from their peers as well as across traditional organizational boundaries.[3] The student consultants also contribute knowledge from their unique perspectives. This paper will review the history of our first attempts at dev...
Debbie Mojta
Added 30 Jun 2010
Updated 30 Jun 2010
Type Conference
Year 2004
Where SIGUCCS
Authors Debbie Mojta
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