4 search results - page 1 / 1 » Service-Level Agreements in Call Centers: Perils and Prescri... |
MANSCI
2008
13 years 4 months ago
2008
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
WSC
2007
13 years 7 months ago
2007
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
GCC
2009
Springer
13 years 2 months ago
2009
Springer
Emerging Cloud computing infrastructures provide computing resources on demand based on postpaid principles. For example, the RESERVOIR project develops an infrastructure capable o...