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WSC
2008
13 years 7 months ago
A simulation based scheduling model for call centers with uncertain arrival rates
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
Thomas R. Robbins, Terry P. Harrison
HICSS
2003
IEEE
198views Biometrics» more  HICSS 2003»
13 years 10 months ago
Allocating Time and Resources in Project Management Under Uncertainty
We define and develop a solution approach for planning, scheduling and managing project efforts where there is significant uncertainty in the duration, resource requirements and o...
Mark A. Turnquist, Linda K. Nozick
WSC
2001
13 years 6 months ago
Accounting for input model and parameter uncertainty in simulation
Taking into account input-model, input-parameter, and stochastic uncertainties inherent in many simulations, our Bayesian approach to input modeling yields valid point and confide...
Faker Zouaoui, James R. Wilson
CDC
2008
IEEE
111views Control Systems» more  CDC 2008»
13 years 11 months ago
Estimating disturbances and model uncertainty in model validation for robust control
— Deterministic approaches to model validation for robust control are investigated. In common deterministic model validation approaches, a trade-off between disturbances and mode...
Tom Oomen, Okko Bosgra
APSEC
2002
IEEE
13 years 9 months ago
Using Process Simulation to Compare Scheduling Strategies for Software Projects
We present a discrete simulation model for software projects which explicitly takes a scheduling strategy as input. The model represents varying staff skill levels, component coup...
Frank Padberg