In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
We define and develop a solution approach for planning, scheduling and managing project efforts where there is significant uncertainty in the duration, resource requirements and o...
Taking into account input-model, input-parameter, and stochastic uncertainties inherent in many simulations, our Bayesian approach to input modeling yields valid point and confide...
— Deterministic approaches to model validation for robust control are investigated. In common deterministic model validation approaches, a trade-off between disturbances and mode...
We present a discrete simulation model for software projects which explicitly takes a scheduling strategy as input. The model represents varying staff skill levels, component coup...