3 search results - page 1 / 1 » Staff Scheduling for Inbound Call and Customer Contact Cente... |
AIM
2002
13 years 4 months ago
2002
MANSCI
2008
13 years 4 months ago
2008
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
WSC
2001
13 years 6 months ago
2001
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...