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HICSS
2007
IEEE
103views Biometrics» more  HICSS 2007»
13 years 11 months ago
Strategic Analysis Using Value Modeling--The c3-Value Approach
Hans Weigand, Paul Johannesson, Birger Andersson, ...
WSC
1998
13 years 6 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
KDD
2002
ACM
166views Data Mining» more  KDD 2002»
14 years 5 months ago
Exploiting response models: optimizing cross-sell and up-sell opportunities in banking
The banking industry regularly mounts campaigns to improve customer value by offering new products to existing customers. In recent years this approach has gained significant mome...
Andrew Storey, Marc-David Cohen