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HICSS
2003
IEEE
180views Biometrics» more  HICSS 2003»
13 years 10 months ago
Impact of Electronic Commerce Customer Relationship Management on Corporate Success - Results from an Empirical Investigation
In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
Nils Madeja, Detlef Schoder
HICSS
2005
IEEE
370views Biometrics» more  HICSS 2005»
13 years 11 months ago
Strategic Information Technology Management: Managing Organizational, Political, and Technological Forces
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
Keith Schildt, Suzanne Beaumaster, Marcie Edwards
ICIS
2004
13 years 6 months ago
A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model
Enterprise systems entail complex organizational interventions. Accurately gauging the impact of any complex information system requires understanding its multidimensionality, and...
Darshana Sedera, Guy G. Gable
HICSS
2005
IEEE
131views Biometrics» more  HICSS 2005»
13 years 11 months ago
It's More than Just Use: An Investigation of Telemedicine Use Quality
Many information systems (IS) studies portray use as an indicator of system success. However, “simply saying that more use will yield more benefits without considering the natur...
Cynthia LeRouge, Alan R. Hevner