Methods to assess and ensure system usability are becoming increasingly important as market edge becomes less dependent on function and more dependent on ease of use, and as recog...
Given societies’ massive investment in information technology and the potentially catastrophic consequences of IT failures, it is becoming increasingly critical to understand ho...
The benefits of living in a fast changing information society become evident if effective ebusiness practices are implemented, offering companies exposure and access to global mar...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Business process management (BPM) is an approach which empowers companies to react flexibly to new market situations. The main goal of BPM is to improve efficiency and effectivenes...