22 search results - page 5 / 5 » Textual data mining of service center call records |
WSDM
2009
ACM
13 years 11 months ago
2009
ACM
We are experiencing an unprecedented increase of content contributed by users in forums such as blogs, social networking sites and microblogging services. Such abundance of conten...
HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...