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» Towards Agent-Mediated Knowledge Management
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EKNOW
2009
13 years 2 months ago
Towards a Context-Based Dialog Management Layer for Expert Systems
Knowledge engineering relies on a unified effort of two components for success: 1) a strong expert knowledge back-end, and 2) an effective user interface. We address the latter is...
Victor Chou Hung, Avelino J. Gonzalez, Ronald F. D...
ECIS
2000
13 years 6 months ago
What is Meant by Tacit Knowledge? Towards a Better Understanding of the Shape of Actions
The notion of tacit knowledge has been widely and diversely adopted in the knowledge management literature. It is used to cover knowledge which hasn't yet been articulated as ...
Ted Hedesstrom, Edgar A. Whitley
MKM
2007
Springer
13 years 11 months ago
Towards Mathematical Knowledge Management for Electrical Engineering
Abstract. We explore mathematical knowledge in the field of electrical engineering and claim that electrical engineering is a suitable area of application for mathematical knowled...
Agnieszka Rowinska-Schwarzweller, Christoph Schwar...
PAKM
2000
13 years 6 months ago
Knowledge Management in the Service and Support Business
As we are entering the New Millenium, we are witnessing a global shift toward a society of services. The evolution of the world's workforce structure indicates clearly the ma...
Kemal A. Delic, Umeshwar Dayal
HICSS
2005
IEEE
120views Biometrics» more  HICSS 2005»
13 years 10 months ago
Customer Knowledge Management Competence: Towards a Theoretical Framework
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
Minna Rollins, Aino Halinen